- Customer Service -
CARE for DISPLAYS
Your display is constructed in such a way as to preserve the specimen indefinitely. [Of course, don't drop it!] It is double sealed to keep pests out. Specimens are treated with insecticide to deter pests. Do not place display in direct sunlight. Please avoid extremes in temperature and humidity.
Shipping is listed for each item under it's description, unless free shipping is offered. [Currently, all orders over $100 offer free shipping!] We ship to outside the USA, but shipping costs apply. If you are in another country, please contact us for terms and costs. Please note: large items will cost more to ship overseas, usually $75-$175, depending on size and weight.
We ship all in-stock items as soon as possible after payment is cleared and accepted, usually within 4 business days.
Please allow at least 7 business days for delivery, depending on availability.
We use First Class or Priority Mail
Gift Wrapping is available for a $7.00 charge! Please email with order if interested
We want you to be happy with your collector's item so please be aware of our policies on returns.
If you are not satisfied with your item for any reason, please return it and we will refund your returned item, or offer you another! [please contact us first]
If item is damaged in shipping [very unlikely] let us know immediately and we will always work with you to make it right.
We accept all major credit cards and Paypal, just use our SSL secure shopping cart for checkout! We also accept Money Orders and personal checks, which MUST clear before order is shipped. PLEASE make checks or money orders payable to William Zinke...Thank you!
For custom orders, we can send a Paypal money request invoice if needed.
For check or money order, please send payment within 7 days after your order. Again, personal checks must clear before order is shipped otherwise order will be suspended, and any service charges for bounced checks will be applied . Remember to make checks payable to William Zinke...
Sales Tax will need to be added due to new Federal Tax codes which we have to abide by...sorry!
In no way will "Creation Wings" share or sell information or ask any information beyond what is needed to process your order
If you are looking for a particular species or color style, we can customize your order as you like. Please contact us for more details! [Expect custom orders to cost a bit more please. Extended time for completion will be required]
If you have any questions, concerns or comments, You can reach us via our email firstname.lastname@example.org, or by phone at (863) 473-3771. Because this is a home business and we have children, email is the best way of communication. Our new address is : 919 Rural Street, Emporia, Kansas 66801
THANKS AGAIN FOR VISITING!